Refresh of ExactOnline data flow fails daily for already a few days.

A fix has been taken into production by Exact on July 21. Their expectation is that the problem will no longer occur.

Please formulate your question as specific as possible. Include a message code (when available) such as itgen*** in the title, and the goal you are trying to achieve. Put the following in the question: the problem you are confronted with, a specific sample illustrating the issue, what you previous…

We have regular refreshes scheduled overnight, which fail daily. I don’t see any error in the https://bridge-online.cloud/monitoring . Let me know what other info I can provide to be more specific. PowerBI does not give me any details. Refresh works if I run it manually. [image] [image]

From the information available it is not clear what the error is and whether it relates to Invantive Cloud. It is recommended to reproduce the error and make it visible as a failed request on either Invantive Bridge Online Monitoring or through a request-related error in the form “System Messages” …

I have received this email: Er is een fout opgetreden met code ‘itgeneor646’ toen Invantive Cloud een proces voor u uitvoerde. De Exact Online API-server had een interne storing. Probeer het later nog eens. Neem contact op met Exact Online Support als het probleem zich blijft voordoen. https://s…

Is it possible to replace the link by the actual text from the mail? From what it looks like, the Exact Online API server can not handle the request. It is recommended to execute the included actions.

This is what the link leads to. I am not sure what do you mean by ‘actual text’. https://start.exactonline.be/api/v1/831590/sync/Financial/TransactionLines/$count Not sure either, what ‘execute the included actions’ means.

Thanks for the better readable link. It will be copied in the original reply. It is recommended to execute these actions: De Exact Online API-server had een interne storing. Probeer het later nog eens. Neem contact op met Exact Online Support als het probleem zich blijft voordoen.

Ok I see. I am contacting the support now, no? The problem occurs daily.

Yes, as stated it is adviced to try again and otherwise contact Exact Online Support: [image] forums: De Exact Online API-server had een interne storing. Probeer het later nog eens. Neem contact op met Exact Online Support als het probleem zich blijft voordoen.

I really don’t understand what is required from me. The refreshed failed again tonight. The problem occurs for almost a month. How long do I need to try, a month more? Please solve the issue since it breaks our business continuity.

Refresh Power BI failed / itgeneor646 / (500) Internal Server Error op Exact Online API server

Vragen (en)

Topic		Replies	Views
Exact > PowerBI: 500 Internal Server Error Vragen (alle) exact-online , invantive-cloud , power-bi	2	11	August 5, 2026
Itgenclr003 Power BI Refresh failed; Exact Online connector Vragen (en) exact-online , invantive-cloud , power-bi	5	25	March 26, 2026
Communication between Exact & Invantive cloud problem Vragen (alle) exact-online , invantive-cloud , power-bi	1	14	September 9, 2026
Itgenlic754 refresh error Exact Online Vragen (alle) exact-online , invantive-cloud , power-bi	5	17	January 29, 2026
Koppelen Power BI aan Exact Online geeft HTTP 500 Interne serverfout Vragen (alle) exact-online , invantive-cloud , power-bi	2	9	August 4, 2026

Refresh Power BI failed / itgeneor646 / (500) Internal Server Error op Exact Online API server

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