(500) Internal Server Error

I am having the below error while connecting to exact online after using the correct bridge

DataSource.Error: OData: Request failed: The remote server returned an error: (500) Internal Server Error.
Details:
DataSourceKind=OData

in the system report I have the below message

he subscription plan '***' of '****' does not allow access to Exact Online subscriptions of entrepreneurs such as '****'. Please use another subscription plan or another contract than '*****'.