We have been using a data container for several years now, which includes more than 200 administrations. For a specific purpose, we retrieve data from all these administrations from one particular table.
Recently, three of these administrations were migrated to Exact Online Premium. Since this transition, these administrations no longer appear in the dashboard. Additionally, I do not receive any data when performing a query via UniversalSQL.
We contacted Exact Online about this. They suggested that re-authenticating the connection might solve the issue. We then re-executed this in Invantive, but unfortunately, this did not resolve the problem.
Do you have any idea what could be causing this? Could you assist us in investigating and resolving this issue?
It’s notable that no error messages appear in the monitoring either.
Thank you in advance for your help!