Sync button remains disabled

[tvl]

We use the Invantive Control for Excel plug-in to load data from Exact Online.

Today I installed the plug-in on a user’s new PC and connected to Exact Online, which seems to have worked fine. However, the “Sync” button remains disabled.

I’ve already fully restarted Excel (and also verified via Task Manager that it was completely closed), but the problem seems to persist.

I found a similar issue on the forum, but unfortunately without a solution

Invantive Excel/Exact tool shows grey buttons after logging in

Ik ben heb via Excel verbinding gemaakt met de feitendatabase van Exact Online (functie: itgen_connect). Nu zouden de knoppen in Excel moeten gaan werken maar deze blijven grijs waardoor ik er niks mee kan. Ik heb geen idee waar dit aan kan liggen maar misschien hebben jullie wel meer duidelijkheid. Het gaat hierbij om onderstaande afbeelding: [image]

[forums]

It is advised to check that:

• a model is present (in the Modeller tab, the slider on the left must be green)
• design mode is not switched on (the button of the same name must not be pressed in)

Should that not help, please add a screenshot of the Modeller ribbon.

[forums]

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