The credentials provided for the OData source are invalid

Questions (nl)
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1

When refreshing the Power BI, we receive the following error message. Could you solve this?

Error in data source:
The credentials provided for the OData source are invalid.
(Source at https://bridge-online.cloud/acme-exact-online/odata4.)
The exception was raised by the IDbCommand interface.
URI cluster: WABI-WEST-EUROPE-E-PRIMARY-redirect.analysis.windows.net
Activity ID: b5f1f503-ad6e-49ed-b8a5-9d7d94b3425d
Request ID: a5603f1e-4e2c-d1cc-bd06-ac74256b76b4
Time: 2026-06-22 10:16:47Z

2

Supplementary information

Is it possible to add an (anonymised) screenshot of the details of the request in Invantive Bridge Online Monitoring as described in Meer inzicht met nieuwe Online Monitoring?

You can find the details by clicking on the download request which is the subject of this topic.

The download request usually includes a SQL statement where the table name is visible.

Please make sure to leave at least the following information visible from both columns:

  • the title bar with the request ID,
  • the status code, network size, path and timestamps in the left column,
  • the error code and error message right at the bottom of the left column,
  • the entire right-hand column including the SQL statement, table name and parameter values.

For example:

image
image1474×640 49.6 KB

Check correct server and user

Carefully check that you log in on the Bridge Online website that is also used from Power BI and with the same username. You will only see the requests from the Invantive Cloud user with which you log in on the website.

There are four servers in use:

  • bridge-online.cloud
  • app-online.cloud
  • bridge-online.invantive.com
  • app-online.invantive.com

You can see the server used in your script or reporting source code.

Check correct request and details

Ensure that you select the request first to display its details. Only one request should be visible in the screenshot.

Also, carefully check whether the request has a path with odata4 or apps. Requests with other paths are generally not relevant for this purpose.

Error message and tips via email

In addition, the Invantive Cloud user who has the error message has usually already received an email at their email address with an error message and tips if there is an error in Power BI, Power Query, Azure Data Factory, Qlik or Tableau.

It is advised to check the spam of the involved user for such emails sent from support@invantive.com.

3

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