429 Too many requests message

For a client, we have a dashboard running that has been stable for 3 years. However, this morning we received the following message from Invantive:

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We also received this message when manually refreshing the dashboard. Now I see under the monitoring menu that the GLAccounts table takes a very long time to load. This despite the table only consisting of 5,000 rows? See below:

Could you provide a cause and a solution for this message? Currently, our client’s dashboard is not live and we would like to have it live again as soon as possible.

What text appears in the browser when the hyperlink at path is clicked after logging in with the Invantive Cloud account?

Under Phases, it should be visible that the download has not started, as can also be seen with, for example, “Fresh API rows”.

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