Itgenodo047 Odoo Server Error: helpdesk.team (200)

Questions
,
1

When opening the SQL editor on an odoo.com-database or opening the database using Invantive App Online, I am getting:

itgenodo047
Odoo Server Error: helpdesk.team (200).

How can I fix this?

2

Upon the following API request:

{"id":4,"jsonrpc":"2.0","method":"call","params":{"service":"object","method":"execute_kw","args":["ACME-ACME-443361",2,"somesecret","ir.model","search_read",[]]}}

Odoo returns the following error with the somewhat confusing message “helpdesk.team”, which sounds as a model name:

{
  "jsonrpc":"2.0",
  "id":4,
  "error":{
    "code":200,
    "message":"Odoo Server Error",
    "data":{
      "name":"builtins.KeyError",
      "debug":"SEE BELOW",
      "message":"helpdesk.team",
      "arguments":[
        "helpdesk.team"
      ],
      "context":{
        
      }
    }
  }
}

The call stack is:

Traceback (most recent call last):
  File "/home/odoo/src/odoo/odoo/addons/base/models/ir_http.py", line 237, in _dispatch
    result = request.dispatch()
  File "/home/odoo/src/odoo/odoo/http.py", line 694, in dispatch
    result = self._call_function(**self.params)
  File "/home/odoo/src/odoo/odoo/http.py", line 370, in _call_function
    return checked_call(self.db, *args, **kwargs)
  File "/home/odoo/src/odoo/odoo/service/model.py", line 94, in wrapper
    return f(dbname, *args, **kwargs)
  File "/home/odoo/src/odoo/odoo/http.py", line 358, in checked_call
    result = self.endpoint(*a, **kw)
  File "/home/odoo/src/odoo/odoo/http.py", line 917, in __call__
    return self.method(*args, **kw)
  File "/home/odoo/src/odoo/odoo/http.py", line 542, in response_wrap
    response = f(*args, **kw)
  File "/home/odoo/src/odoo/odoo/addons/base/controllers/rpc.py", line 96, in jsonrpc
    return dispatch_rpc(service, method, args)
  File "/home/odoo/src/odoo/odoo/http.py", line 142, in dispatch_rpc
    result = dispatch(method, params)
  File "/home/odoo/src/odoo/odoo/service/model.py", line 41, in dispatch
    res = fn(db, uid, *params)
  File "/home/odoo/src/odoo/odoo/service/model.py", line 168, in execute_kw
    return execute(db, uid, obj, method, *args, **kw or {})
  File "/home/odoo/src/odoo/odoo/service/model.py", line 94, in wrapper
    return f(dbname, *args, **kwargs)
  File "/home/odoo/src/odoo/odoo/service/model.py", line 175, in execute
    res = execute_cr(cr, uid, obj, method, *args, **kw)
  File "/home/odoo/src/odoo/odoo/service/model.py", line 159, in execute_cr
    result = odoo.api.call_kw(recs, method, args, kw)
  File "/home/odoo/src/odoo/odoo/api.py", line 395, in call_kw
    result = _call_kw_model(method, model, args, kwargs)
  File "/home/odoo/src/odoo/odoo/api.py", line 368, in _call_kw_model
    result = method(recs, *args, **kwargs)
  File "/home/odoo/src/odoo/odoo/models.py", line 4872, in search_read
    result = records.read(fields)
  File "/home/odoo/src/odoo/odoo/models.py", line 3023, in read
    return self._read_format(fnames=fields, load=load)
  File "/home/odoo/src/odoo/odoo/models.py", line 3043, in _read_format
    vals[name] = convert(record[name], record, use_name_get)
  File "/home/odoo/src/odoo/odoo/models.py", line 5699, in __getitem__
    return self._fields[key].__get__(self, type(self))
  File "/home/odoo/src/odoo/odoo/fields.py", line 2495, in __get__
    return super().__get__(records, owner)
  File "/home/odoo/src/odoo/odoo/fields.py", line 1042, in __get__
    self.compute_value(recs)
  File "/home/odoo/src/odoo/odoo/fields.py", line 1198, in compute_value
    records._compute_field_value(self)
  File "/home/odoo/src/odoo/odoo/models.py", line 4076, in _compute_field_value
    odoo.fields.determine(field.compute, self)
  File "/home/odoo/src/odoo/odoo/fields.py", line 82, in determine
    return needle(*args)
  File "/home/odoo/src/odoo/odoo/addons/base/models/ir_model.py", line 178, in _inherited_models
    parent_names = list(self.env[model.model]._inherits)
  File "/home/odoo/src/odoo/odoo/api.py", line 476, in __getitem__
    return self.registry[model_name]._browse(self, (), ())
  File "/home/odoo/src/odoo/odoo/modules/registry.py", line 177, in __getitem__
    return self.models[model_name]
Exception

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/home/odoo/src/odoo/odoo/http.py", line 650, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
  File "/home/odoo/src/odoo/odoo/http.py", line 317, in _handle_exception
    raise exception.with_traceback(None) from new_cause
KeyError: 'helpdesk.team'
3

The initial impression is that it might be a problem with a customization or addition in your Odoo environment when the fields are being retrieved of a model.

See for example:

Recommendation is to check customizations made using Odoo Studio in collaboration with your Odoo implementation partner. Please follow your organization’s procedure for altering your Odoo-environment in case you want to test changes.

4

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