Itgenuty726 error message Invantive Data Hub

Questions (nl)
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1

When connecting to Invantive Data Hub, the following message appears:

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2026-07-23 07:44:51.348 Error itgencun016: Error itgenuty726: A connection could not be established to the database 'ACME\eolmss'.
The operation has timed out.
2026-07-23 07:44:53.360 Error itgenuty726: System.Net.WebException
ValidationException
   at System.Net.HttpWebRequest.GetResponse()
   at Invantive.Data.Providers.OAuth.InvantiveOAuthCredentialsServerProvider.GetDatabaseConnectionInfo(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, IProviderManager manager, SerializableCredentialsDataContainer dataContainer, Credentials credentials, String databaseFullName)
   at Invantive.Data.ConnectionManager.OpenDataContainerProviderCredentials(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, SerializableDatabase database, SerializableCredentialsDataContainer dataContainer, Credentials credentials, ConcurrentBag`1 triedProviders, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
   at Invantive.Data.ConnectionManager.OpenDataContainerProvider(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, SerializableDatabase database, DataContainer dataContainer, Credentials credentials, ConcurrentBag`1 triedProviders, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
   at Invantive.Data.ConnectionManager.<>c__DisplayClass371_0.<ProviderOpen>b__7(DataContainer, ParallelLoopState pls, Int64)
   at Invantive.Basics.ParallelUtility.<>c__DisplayClass4_0`1.<ForEachWithAggregatedExceptions>b__0(TSource tSource, ParallelLoopState parallelLoopState, Int64 index)
--- End of stack trace from previous location ---
   at Invantive.Basics.ErrorConstants.ThrowOneOrMoreExceptions(GlobalState owner, ExecutionOptions executionOptions, IEnumerable`1 exceptions)
   at Invantive.Basics.ParallelUtility.ForEachWithAggregatedExceptions[TSource](GlobalState owner, ExecutionOptions executionOptions, IEnumerable`1 source, ParallelOptions parallelOptions, Action`3 body, Boolean shuffle, Boolean useCancellationTokenFromExecutionOptions, Boolean keepGoingOnError)
   at Invantive.Data.ConnectionManager.ProviderOpen(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
   at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
--- End of stack trace from previous location ---
   at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
   at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
   at Invantive.Producer.UtilityBaseCore.OpenDatabase(GlobalState owner, ExecutionOptions executionOptions, String databaseFullName, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
2026-07-23 07:44:53.384 Error itgencun016: Error itgendhb005: Could not connect to database 'ACME\eolmss'. Application will be closed.
2026-07-23 07:44:53.386 Error itgendhb005: ValidationException
   at Invantive.Basics.ValidationException..ctor(GlobalState owner, ExecutionOptions executionOptions, String messageCode, String errorMessage, String kindRequest, String localStackTrace, String nk, Exception innerException, Boolean inheritMessageCodeWhenPresent, Nullable`1 uid, Nullable`1 isRecoverable, String poolIdentityId, String url, Nullable`1 partyUid, String partitionCode, String tableName, String parameter1, String parameter2, String parameter3, String parameter4, String parameter5, String clientId)
   at Invantive.Producer.Data.Hub.QueryEngine.Run(GlobalState owner, ExecutionOptions executionOptions, String[] arguments)
   at Invantive.Producer.Data.Hub.Program.Main(String[] args)
   at Invantive.Producer.Data.Hub.QueryEngine.Run(GlobalState owner, ExecutionOptions executionOptions, String[] arguments) in c:\smoke\ws-26.0\Invantive.Data.Hub\src\Invantive.Producer.Data.Hub\QueryEngine.cs:line 613
2026-07-23 07:44:53.391 Error itgendhb005: Could not connect to database 'ACME\eolmss'. Application will be closed.

How do we resolve this?

2

From the monitoring, the following notification can be seen:

Authentication failed:
Too many consecutive invalid login attempts for user ‘***’.
The first failed attempt was on 22-07-2026 03:35:57 (UTC) and the last on 23-07-2026 08:36:21 (UTC).
Check if you can log in with this code on the Invantive Cloud website and try again after 23-07-2026 09:10:58 (UTC).

Check:

  • whether the user logging in on the Credentials server is a user of the database owner or has delegation;
  • whether the password is correct by logging in with it on Invantive Cloud or Bridge Online;
  • if the user is a service account;
  • whether the database allows the use of the Credentials Server;
  • whether the IP address is permitted within the database.

Given the error message, it is likely that the issue lies in the first or second point.

3

I don’t understand any of this. A consultant from Invantive set this up. I used my account from Exact Online and logged in. I did this again this morning!

4

How can I check this?

5

whether the user logging in to the Credentials server is a user of the database owner or has delegation;

In Invantive Cloud under Users.

whether the password is correct by logging in with it to Invantive Cloud or Bridge Online

By logging in with those credentials on Invantive Bridge Online.

6

This seems to be going well.

7

Does it work through the software now as well?

8

Sorry, one more attempt please. I saw a login attempt come in, but it still didn’t work.

9

The login attempts seem to be going through [redacted]

What do you see from that?

10

I do see an attempt coming in. Can you try once more?

11

Can you see now if this is going well?

12

Yes, the login is working fine now. I can’t see the reason from here. Is it possible that this morning there were multiple attempts with incorrect login credentials?

13

Nothing has changed on our end.

14

I still don’t see any new data in Exact Online…

15

The advice is to involve the administrator of your environment.

16

This question has been automatically closed after 1 week of inactivity. The last provided answer has been marked as the solution.

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