Server utilgængelig Fejl 503

Spørgsmål (en)
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1

Since last night we have been getting the same error when refreshing data:

Source.Error: OData: Request failed:
The remote server returned an error:
(503) Server Unavailable.
(Service Unavailable):
MashupValueException.
RootActivityId = 52fe90d7-9574-4c65-baa9-d42e7273c598.
Param1 = DataSource.Error:
OData:Request failed:
The remote server returned an error:
(503) Server Unavailable. (Service Unavailable):
MashupValueException
Request ID: a628c674-12fd-5d4b-ce80-8b09721a0a2b.

2

Complete information

Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?

Details can be found by clicking on the download request which represents the issue discussed in this topic.

The download request typically has a SQL-statement with table name visible.

Please leave at least the following data visible from both columns:

  • the title bar with the request ID,
  • the status code, network size, path and times in the left column,
  • the error code and error message at the very bottom of the left column,
  • the entire right column including the SQL statement, table name and parameter values.

For example:

image
image1474×640 49.6 KB

Verify correct server and user

Check carefully that you are logging into the Bridge Online website that is also used from Power BI and with the same user name. You will only see the requests from the Invantive Cloud user you are logging into the website with.

There are four servers in use:

  • bridge-online.cloud
  • app-online.cloud
  • bridge-online.invantive.com
  • app-online.invantive.com

You can see the server used in your script or source code of reporting.

Verify correct request and details

Please make sure to select the request to display the details. Only one single request should be visible in the screenshot.

Also check carefully that the request has a path with odata4 or apps. Other requests are in general non-relevant for this purpose.

Error message and tips per email

In addition, the Invantive Cloud user who has the error message will usually receive on his email address an email with an error message and tips if there is an error message in Power BI, Power Query, Azure Data Factory, Qlik or Tableau.

Advice is to check the affected user’s spam for such emails sent from support@invantive.com.

3

Please add above information if available. If there is no monitoring available from that time, please provide all relevant information, such as the time the request was made, the IP address and the URL requested.

4

The time of the request was 11:07:03 am, IP adress [redacted] and one of the URLs used in the dataflows is :** [redacted]

5

Due to a server issue intermittently a HTTP 503 is raised. We are analyzing the issue.

6

The cause has been found and a fix is being prepared.

7

A fix has been deployed with release 26.0.180 on Bridge Online.