21 new Freshdesk tables for Power BI and SQL

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The following 21 tables have been added to Invantive’s UniversalSQL-driver for Freshdesk:

  • account
  • agent_skill_ids_by_id
  • AgentGroups
  • AgentRoles
  • AgentSkills
  • associated_tickets_by_ticket_id
  • canned_response_folders
  • canned_responses_by_folder_id
  • CannedResponses
  • ContactTags
  • custom_objects
  • custom_object_fields
  • DiscussionForums
  • DiscussionForumTopics
  • email_mailboxes
  • prime_ticket_association_by_id
  • scenario_automations
  • skills
  • sla_policies
  • ticket_forms
  • ticket_summary_by_id

An overview of all tables for Freshdesk can be found at:

These tables are available on Invantive Cloud and in on-premises releases starting at release 24.0.71.