Itgenboe680: Connection Error GRIPP Belgium

Questions (nl)
, ,
1

I have a client who wants to retrieve data from the GRIPP Belgium system. He has provided me with an API key that I am using to establish the connection. However, I am receiving this error message that I cannot resolve:

image
image426×244 8.18 KB

Is it possible to retrieve data from GRIPP Belgium? If so, does it need to be done differently from the Dutch version? Because it does work with this method.

2

Supplementary Information

Is it possible to add an (anonymised) screenshot of the request details in Invantive Bridge Online Monitoring as described in Meer inzicht met nieuwe Online Monitoring?

You can find the details by clicking on the download request that represents the subject of this topic.

The download request usually contains an SQL statement in which the table name is visible.

Please ensure that at least the following data is visible from both columns:

  • The title bar with the request ID,
  • The status code, network size, path, and timings in the left column,
  • The error code and error message at the very bottom of the left column,
  • The entire right column including the SQL statement, table name, and parameter values.

For example:

image
image1474×640 49.6 KB

Verify Correct Server and User

Carefully check that you log in to the Bridge Online website that is also used from Power BI and with the same username. You will only see the requests of the Invantive Cloud user you log in with on the website.

There are four servers in use:

  • bridge-online.cloud
  • app-online.cloud
  • bridge-online.invantive.com
  • app-online.invantive.com

You can see the server used in your script or report source code.

Verify Correct Request and Details

Ensure you first select the request to display the details. Only one request should be visible in the screenshot.

Also, carefully check if the request has a path with odata4 or apps. Requests with other paths are generally not relevant for this purpose.

Error Message and Tips via Email

Additionally, the Invantive Cloud user who has the error message will typically receive an email with an error message and tips if there is an error in Power BI, Power Query, Azure Data Factory, Qlik, or Tableau.

It is advisable to check the spam of the user involved for such emails sent from support@invantive.com.

3

It seems that Gripp BE cannot be retrieved. Can this be bypassed?

image
image1758×640 42.7 KB

  • Start Date (UTC): 13-07-2026 06:08:18.416
  • End Date (UTC): 13-07-2026 06:08:19.927
  • Path: [protected]/odata4
  • Request ID: 0HNN0E3F3QL04:00000001 (HTTP/2)
  • Node: SPBA0402 (bridge-online.invantive.com)
  • Node Engine Version: Invantive Bridge Online 26.0.168.5986
  • Message Code: itgenboe680
  • Exception: The database on URL segment ‘[protected]’ does not allow the use of Invantive Bridge Online. Configure the database on Invantive Cloud. ([protected]).
4

The advice is to follow the steps related to the error message, see: Itgenboe680 The database on URL segment '...' does not allow use with Invantive Bridge Online