Service area for Invantive products

The Invantive products are only made available for use within specific countries and for specific target groups. The availability of products is independent on the free or paid nature of the products.

The list of service countries and target groups is updated when deemed necessary without prior notice.

All applicable exclusions for regulatory reasons are applied, but not explicitly listed in this topic.

Note that important safety and usage conditions apply to all use.

Service Area Countries

The service area coverage is primarily based upon the following conditions:

  • working legal system,
  • working intellectual property system for claims from the EU,
  • working privacy protection system for data including legislation on hacking,
  • enforcability in general of agreements under Dutch law.

The inclusion of a country into the service area is primarily based by the country’s position on the Corruption Perceptions Index of Transparency International and it’s inclusion in the United States U.S. Priority Watch List for IPR (Special 301 Report). The US variant was chosen since there is no specific EU report on IPR.

In cases where conditions and/or Dutch laws conflict, Invantive makes a risk-based decision whether to include a country. For instance, Switzerland and Greece have originally been excluded from the service area. Switzerland was excluded due to privacy laws conflicting with requirements from the 301 Report. Switzerland was later weighed as an acceptable service area. Greece was originally excluded due to widespread software counterfeiting, but was later added due to improved enforcement by Greek government.

For CPI, 50 is used as a haircut, calculated as the average CPI plus twice the standard deviation.

For 301 Report, all countries listed on the property priority watch list or property watch list are excluded.

Errors outside Service Area

When an on-premise product such as Invantive Query Tool is used outside of a service area, an error may appear such as:

itgenscr242
Services are not provided on this location with IP address a.b.c.d.
Please make sure you are not using a VPN or Onion and are located within the European Union, United Kingdom or North America.

or:

itgenwed008
Services are not provided in the country XYZ
Please access the application from a supported country and do not use an anonymous IP-address.

The websites of online products such as Invantive Cloud are typically blocked for access from non-covered areas. On navigation to cloud.invantive.com an error will occur such as:

403 ERROR
The request could not be satisfied.
The Amazon CloudFront distribution is configured to block access from your country. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Such blocks on using Invantive products may also occur when use is made from within the service area by non-regulated services such as anonymous VPN, dialup locations, TOR exits or blacklisted IP-address ranges.

Existing users can experience outages when traveling through non-serviced areas.

In that case we suggest to consider the following alternatives:

  • Use Invantive products through your company’s VPN surfacing within the service area.
  • Use a virtual PC on Microsoft Azure located within the service area.

This is not a huge additional risk, since the applicable laws of the company’s country then apply regarding data security and IP.

Current Service Area

Invantive services are only available in the countries listed below:

  • AD: Andorra
  • AI: Anguilla
  • AQ: Antarctica
  • AT: Austria
  • AU: Australia
  • AW: Aruba
  • AX: Aland Islands
  • BA: Bosnia
  • BE: Belgium
  • BG: Bulgaria
  • BL: Saint Barthelemy
  • BQ: Bonaire
  • BV: Bouvet Island
  • CA: Canada
  • CC: Cocos Territory
  • CH: Switzerland
  • CK: Cook Islands
  • CV: Cape Verde
  • CW: Curacao
  • CY: Cyprus
  • CZ: Czechia
  • DE: Germany
  • DK: Denmark
  • EE: Estonia
  • ES: Spain
  • FI: Finland
  • FK: Falkland Islands
  • FO: Faroe Islands
  • FR: France
  • GB: Great Britain
  • GG: Guernsey
  • GI: Gibraltar
  • GL: Greenland
  • GR: Greece
  • GS: South Georgia
  • HM: Heard Island and McDonald Islands
  • HR: Croatia
  • IE: Ireland
  • IL: Israel
  • IM: Isle of Man
  • IO: British Indian Ocean Territory
  • IS: Iceland
  • IT: Italy
  • JE: Jersey
  • JP: Japan
  • KR: Republic Korea (South Korea)
  • KY: Cayman Islands
  • LI: Liechtenstein
  • LT: Lithuania
  • LU: Luxembourg
  • LV: Latvia
  • MC: Monaco
  • MF: Saint Martin
  • MP: Northern Mariana Islands
  • MQ: Martinique
  • MT: Malta
  • NF: Norfolk Island
  • NL: Netherlands
  • NO: Norway
  • NU: Niue
  • NZ: New Zealand
  • OM: Oman
  • PL: Poland
  • PM: Saint Pierre
  • PR: Puerto Rico
  • PT: Portugal
  • RE: Reunion
  • RS: Serbia
  • SE: Sweden
  • SG: Singapore
  • SH: Saint Helena
  • SI: Slovenia
  • SJ: Svalbard
  • SK: Slovakia
  • SR: Suriname
  • SX: Sint Maarten
  • TC: Turks and Caicos
  • TK: Tokelau
  • TW: Taiwan (Republic of China)
  • UM: United States Minor Outlying Island
  • US: United States of America
  • VA: Holy See (Rome)
  • VG: Virgin Islands (GB)
  • VI: Virgin Islands (US)
  • VN: Viet Nam
  • WF: Wallis and Futuna

Target Groups

A number of target groups are excluded from service based upon a number of criteria indicating a mismatch between the long-term social and/or company goals of Invantive and the respective company.

The global exclusion list is:

  • Consumers.
  • Commercial companies that are explicitly excluded from investing by Triodos Bank and/or ASN.
  • Production, sales and service of weapons.
  • Companies which have been involved in corporate fraud, including by board members or in role as accountant, solicitor or lawyer.

The Dutch exclusion list is:

  • Employment agencies unless of excellent standing.
  • Industrial livestock production.
  • Governmental organizations.

The American exclusion list is:

  • Governmental organizations.

When a company is known in advance to fall within the exclusion list, one of the following errors may occur during sign up:

  • itgeneuy041: The email address is blocked for use with Invantive products. Please contact Invantive user management.
  • itgeneuy138: The domain of the email address does not allow use with Invantive products, for instace because the organization falls outside Invantive’s target audience. Please use an email address for a company within Invantive’s service area (see LINK).

Request Inclusion

It is possible to request a specific IP-address or new country to be included in the service area. A request can be made by an email to info@invantive.com, stating the (static) IP-address or country code and the Invantive products involved.

For a static IP-address to be included despite associated with a country or organization outside of the service area, a company within the service area must take ownership of the inclusion.

No specific ownership is needed for a country to be included. Inclusion of a use case requiring the extension by the country is appreciated. The current match of the country against the conditions stated at the start is assessed again.

Change history

The following table lists changes in the service area:

Date Country Description
20230930 GOV Excluded American government.
20230930 MIL Excluded American military.
20211228 EE Added Estonia.
20211228 LT Added Lithuania.
20220310 - Added section of target groups.
20221129 - Added section on request inclusion.
20230112 - Added Capo Verde.
20231018 - Made more explicit that the list is countries in the service area.