It is unlikely that both Invantive Data Hub and Invantive Bridge Online are used. Probably you are using Bridge Online.
Complete information
Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?
Details can be found by clicking on the download request which represents the issue discussed in this topic.
Please leave at least the following data visible:
- the title bar with the request ID,
- the status code, network size and times in the left column,
- the error code and error message at the very bottom of the left column,
- the entire right column including the SQL statement, table name and parameter values.
Check user
Check carefully that you are logging into the Bridge Online website that is also used from Power BI. You will only see the requests from the user you are logging into the website with.
Error message and tips per email
In addition, the Invantive Cloud user who has the error message will usually receive on his email address an email with an error message and tips if there is an error message in Power BI, Power Query, Azure Data Factory, Qlik or Tableau.
Advice is to check the affected user’s spam for such emails sent from support@invantive.com.