Can you share an (anonymized) screenshot from the details of the download in Invantive Bridge Online Monitoring (see More insight with new Bridge Online Monitoring)?
What error code and message do you receive?
Please note that Visma will be phasing out VNI (Visma Net Interface) in favor of Visma Connect. For Invantive Cloud this should have been completed around July 1, 2024. For more information see: Migrating from Visma.net ERP Integrations (VNI) to Visma Connect for Visma.net.