My client receives the following message when trying to refresh the data container in Invantive Cloud:
Callback URL https://cloud.invantive.eu/app/setup/databases/new/exactonline/token' is not valid
The data from Exact Online is no longer being updated via the Data Hub. It displays the following message:
The remote server returned an error:
(402) Payment Required.
Check the configuration on the data container with alias ''.
https://credentials.invantive.com/credentials/de-klant-exact-online/api
The “(402) Payment Required” message will concern an overdue invoice.
It is advised to check this in the “Invoices” screen on Invantive Cloud.
The “callback not valid” is related to the transition from the domain invantive.com to invantive.eu as described in Van invantive.com naar invantive.eu. A solution will be sought for this problem. The current workaround is to manually rewrite the URL to “cloud.invantive.com” instead of “cloud.invantive.eu” after logging in.
The 402 message occurs because the user had not yet been reviewed:
itgenboe427
Blocked since: User Account last review date (never) passed after last change on 16-07-2026 11:30.
Log in to Invantive Cloud and analyse the given blocking reason for ‘…’.
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