Freshdesk database gives error itgenclr008 in Power BI

Opening the list of Freshdesk tables in Power BI worked fine previously.

However, at this moment I get an error:

itgenclr008
An internal error of type ‘382152’ occurred.
Please contact your supplier.

Error itgenclr008

How can I fix this?

The actual error can be found on “System Messages” on Invantive Cloud. It reads:

itgenclr008
ArgumentNullException
Value cannot be null. (Parameter ‘container’).

and occurs when receiving the list of tables. It can also occur as itgenstp047.

The problem is not specific to Freshdesk; it has occurred several times today. The new release implemented yesterday which allows cache-only behavior when a cloud platform is unstable, was insufficiently tested by us.

The release has been reverted. The list of tables should appear again.

If not, please reply to this answer.

In between time, the root cause will be analyzed and solved in the next release.

The call stack is:

at Microsoft.OData.Edm.EdmUtil.CheckArgumentNull[T](T value, String parameterName)
at Microsoft.OData.Edm.ExtensionMethods.EntitySets(IEdmEntityContainer container)
at Microsoft.AspNet.OData.MetadataController.GetServiceDocument()
at lambda_method971(Closure , Object , Object[] )
at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.SyncObjectResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeActionMethodAsync()\r\n at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeNextActionFilterAsync()\r\n— End of stack trace from previous location —
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)\r\n at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()\r\n— End of stack trace from previous location —
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.g__Awaited|24_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)\r\n at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()\r\n— End of stack trace from previous location —
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.g__Logged|17_1(ResourceInvoker invoker)
at Microsoft.AspNetCore.Routing.EndpointMiddleware.g__AwaitRequestTask|6_0(Endpoint endpoint, Task requestTask, ILogger logger)
at Invantive.Bridge.Online.Startup.<>c__DisplayClass6_0.<b__11>d.MoveNext() in C:\Users\gle3.WS212\Documents\ws-master\Invantive.Bridge.Online\src\Invantive.Bridge.Online\Startup.cs:line 748
— End of stack trace from previous location —
at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
at Invantive.Web.Core.InvantiveExceptionLoggerMiddleware.Invoke(HttpContext context, IDataContextService dataContextService)