Unable to connect - new user, error itgentft003 on JIRA

Questions
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1

I’ve recently signed up and followed the set up for creating a Jira connector.
When I connect in Power BI I get server errors, and a message saying to contact the supplier.

I’ve copied the connector URL and entered the Basic authentication details.

This is the error:

Details:
Microsoft.Mashup.Engine1.Library.Resources.HttpResource:
Request failed:
OData Version: 3 and 4
Error: The remote server returned an error:
(500) Internal Server Error.
(An internal error occurred. Please contact your supplier. (itgentft003, 4da4749b-269b-4a49-a913-bd42bc8c41ec))

2

Thank you for raising the issue.

The full error is visible at Invantive Bridge Online Monitoring (see More insight with new Bridge Online Monitoring) or System Messages:

itgentft003
The name of the table function parameter must be unique.

This is a coding error that made it into production Friday. Our apologies for the inconvenience caused by this new internal consistency check.

The bug is expected to be solved on Invantive Cloud within 24 hours.

Please try again later.

3

A new release 24.0.160 which solves this issue has been taken into production.

Please note that for a full picture of JIRA it is recommended to connect to both JIRA and JIRA Service Desk.

4

Thank you. Do you have instructions on how to connect to both through a single connection?

5

For reporting, typically one (virtual) database is created per driver instance (so one data container).

But it is also possible to create a single (virtual) database: create the database with an initial one like ‘JIRA Core’ and then go to “Data Containers”, choose “New” and add ‘JIRA Service Desk’ as an additional data container.

When the cache with the table list (the “EDM cache”) is stale, tables from both will appear in the table list on Power BI and alike.

6

This question was automatically closed after at least 1 week of inactivity after a possible solution was provided. The last answer given has been marked as a solution.

Please ask a new question via a separate topic if the problem occurs again. Please include a link to this topic in the new question by pasting its URL into the text.

7

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