Get My Report not loading request: ERR_HTTP2_PROTOCOL_ERROR

Questions
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1

We are using Exact Online (Belgium).

Today we were trying to download the sales invoices line through Get My Report.

Data date: 01/01/2021-22/12/2021
It couldn’t load and shows below message.
(It works if I only request data for a shorter period. for example, only November.)

This site can’t be reached:
The web page at https://app.get-my-report.com/eol/be/Preset?preset=gmr-eol-sales-invoice-lines&division_code=287962&sie_status=50&cfn_factuur_datum_vanaf=2021-01-01&cfn_factuur_datum_tot=2021-12-31&sie_order_date_start=&sie_order_date_end=&rce_last_payment_date_start=&rce_last_payment_date_end=&cfn_item_group_code=&sle_cost_unit_code=&sle_item_code=&actord_code=** might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

Now we urgently need to make a report, showing the margin (means we need revenue and cost info).

What’s the other alternative way we can get the data first?

2

The problem does not seem reproducible yet.

Please execute the following steps to gather more information:

  • Please log on to Get My Report using Google Chrome.
  • Go to the parameter page of the report.
  • Fill out the form, but do not yet select the Download-button.
  • Press F12. Google DevTools appears.
  • Now select the Download-button.
  • Wait for the error to appear.
  • Click on the Network-tab in DevTools.
  • Right-click on the entry with “Preset” (see picture below).
  • Select “Save all as HAR with content”.
  • Provide a file name.
  • Send the file to support@invantive.com with subject “Case 1961”.

The file will be analyzed to study the possible causes.

1 like
3

Thank you for your reply. It works again now.

If we have the same issue again I will follow so. Thank you.