Unable to connect to Exact through Invantive Control and itgenlic367

[fly60]

I’m unable to find Exact Online under ‘Connect’ menu.

How should I solve this?

[fly60]

It also shows this text:

itgenlic367
The Excel function requires a license on the function ‘itgen_udf_invantive_control_eol_balance_line_period’.
Please license this function first.

[forums]

The license installed is a free Public Data license. Use with Exact Online requires a different license.

Your organization’s license coordinator will receive a new license key within 2 hours with installation instructions. Also, he can find the current license key on Invantive Cloud in the menu “Licensing”, option “Agreements” and then click through to the keys.

Installation instructions are also available at:

Install License Key on Office-based Products on Windows

Go to Dutch version This articles provides the steps to install a license key on all Invantive software products integrating in Microsoft Office running on Microsoft Windows. A license key is part of a subscription. A subscription has a unique code beginning with L followed by digits. Each subscription can have multiple license keys. A license key is approximately 2,000 characters long and does not begin with an L. Instructions On initial start and on message such as itgenlic248 it is necess…

[fly60]

Thank you for your help! I got the license key.

However, I still have a difficulty to access Exact Online through Invantive Control for Excel. Exact Online is not shown in the selections.

How should I fix this?

[forums]

Please make sure to install the license key according to the instructions above and/or as in the mail.

As visible in the header the license key is not yet installed:

License ‘L11398373’ registered to Invantive B.V.

This should read the license code and name of your organization.

[fly60]

I installed the license key by following your instructions multiple times. However, I still cannot access to Exact Online, which I don’t understand why.

Free Plan
Your agreement is valid.
It expires in 1606 days.
You have agreed with the ‘invswopen10en’ license agreement on 24-04-2025.

[fly60]

Every time I click ‘Paste license key from clipboard’ by pasting the license key you provided, the system shows this:

itgenlic717
The license key has been disabled on the license server.
Please contact Invantive License Desk regarding license contract code ‘’.
0

I click ‘OK’ and ‘Agree and continue’ with the agreement.

Then I go to ‘Invantive Control’ tab and try to connect to Exact Online but can’t see Exact in the selections.

[forums]

The error message and internal logging at Invantive signals that the signature on the license key is invalid.

Please make sure to precisely follow the instructions in the mail containing the license key and/or the instructions in Install License Key on Office-based Products on Windows. When in doubt, please consult your IT-administrator.

In the next release, the message code itgenlic717 to signal a disabled license will be differentiated to reduce solution feedback time:

• itgenlic894: license code is invalid due to failure in cryptographic validation.
• itgenlic895: malformed license code, must be in Base32 or Base64 format.
• itgenlic896: signature invalid (would be shown here).
• itgenlic897: license expired.
• itgenlic898: local time invalid.
• itgenlic899: generic failure.
• itgenlic900: maximum number of usage days exceeded.
• itgenlic717: all remaining cases for a disabled license.

[forums]

This question was automatically closed after at least 1 week of inactivity after a possible solution was provided. The last answer given has been marked as a solution.

Please ask a new question via a separate topic if the problem occurs again. Please include a link to this topic in the new question by pasting its URL into the text.