Thank you for reporting the issue.
The itgenlic696 means that the license key does not include support for the (technical) product Invantive Data Hub. The license key is part of the license subscription with code ‘L623634445’ on the (commercial) product ‘SUBCMEA02’.
The product code ‘SUBCMEA02’ stands for Invantive Office for Entrepreneurs - 2 users. For the (technical) product Invantive Data Hub a license key is needed on a (commercial) product with Invantive Data Hub included, such as Invantive Data Hub All Cloud.
Yes, the difference between a program name and the associated commercial product can be quite challenging to detect. The differences between these two products can be found online:
A Data Hub subscription has been registered for you and ended the Invantive Office subscription. There might be small differences in pricing, as displayed on the site.
A check was done what caused the confusion. It seems that a 180 day trial of Data Hub was used and expired recently. Apologies for not proactively reaching out to you when we could have seen that the trial was in active use.