Apologies for the slow response; somehow the question was not noticed.
The message code itgenboe242 without a time duration means that the request was cancelled shortly after the download of data from AutoTask was started. The code 499 refers to a HTTP 499 status code, meaning that the requesting program (probably Power BI) decided to close the connection.
The problem as such is not recognized yet as something common, but Power BI tends to remove parts of the error messages.
The following steps are recommended:
- Run the same request again till the error occurs.
- Check the contents of Invantive Bridge Online Monitoring and especially pay attention to the error code and error text in the details view.
- Add to this topic an answer with the SQL statement shown, the error code, the error text and time of occurrence.