We added the updated currency exchange rates successfully on 13 Nov 2025, including all historical rates.
However, Exact Online only takes the correct rates from Nov 2025.
For the dates before that, it takes the wrong rates and the rates did not change. When I checked the exchange rates we have, the rates show correctly and change differently everyday. So please advise what type of error it is and how to check and fix it. I attached some screenshots for reference. This error happens to both our foreign currencies (USD and GBP).
From the text, it is not clear what the problem is. Can you upload the screenshots in readable resolution and more elaborately explain for someone not aware of your environment what the problem is?
So the situation is that we imported the historical currency exchange rates for USD and GBP up until 13 November 2025 to Exact Online. Our main currency is EUR.
You can see in the 2 screenshots of “Overzicht | Wisselkoersen”, the rates are different on different dates. It means that the dates are correctly imported to Exact Online.
However, when we checked our transactions (as the list in the other screenshot), the correct rates are only applied from November 2025, and those correct rates align with the other 2 screenshots of the “Overzicht | Wisselkoersen”. Before that, all rates for different dates are the same and incorrect. And the incorrect dates are not shown anywhere in the system, so we are not sure where Exact Online gets those rates and why the rates applied before November 2025 are not correctly updated.
The Valuta Tools app only loads the exchange rates and does not change any transaction.
For information regarding the way how the exchange rates are applied, it is recommended to consult the Exact Online documentation or Exact Online Support.
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