I am having issues utilizing Invantive Composition for Word add-in for certain users. There is no error thrown while completing the setup or utilization but buttons which we have previously utilized Import and Export are disabled for new user installs.
Installation process has been same for the last 4-5 years so that should not be the problem. I have tried multiple re-installs with no change.
That being said I was able to partially get a button enabled when I switched to Dummy-database.
Need help in finding possible solutions. We have tried to utilize latest add-in version with same result.
Software : Invantive Composition for Word add-in
Version : 20.0.141