'Too many requests' in Invantive Cloud

I have been getting this error since today on our account with multiple databases. The requests never seem to get fulfilled and our data sets arent getting refreshed.

See below some ID’s of Bridge Monitor that have failed.

0HN6RIH4G1GSC:00000006
0HN6RIH4G1GSE:00000004

Responskoppen: Date: Mon, 23 Sep 2024 13:30:06 GMT, Server: Kestrel, Transfer-Encoding: chunked, Strict-Transport-Security: max-age=31536000; includeSubDomains; preload, X-Robots-Tag: none, Invantive-RateLimit-SubscriptionType: SUBFPALL, Invantive-RateLimit-ContractCode: L726905201, Invantive-RateLimit-ExcludedContractCodes: False, Invantive-RateLimit-ExcludedProductCodes: False, Invantive-FreshBytesPerDay-RateLimitPolicy: 7500000000;w=86400, Invantive-FreshBytesPerDay-RateLimit: limit=7500000000,remaining=7346185529,reset=37792, Invantive-TotalBytesPerDay-RateLimitPolicy: 15000000000;w=86400, Invantive-TotalBytesPerDay-RateLimit: limit=15000000000,remaining=14692371058,reset=37792, Invantive-FreshDurationMsPerDay-RateLimitPolicy: 14400000;w=86400, Invantive-FreshDurationMsPerDay-RateLimit: limit=14400000,remaining=7052949,reset=37792, Invantive-TotalDurationMsPerDay-RateLimitPolicy: 14400000;w=86400, Invantive-TotalDurationMsPerDay-RateLimit: limit=14400000,remaining=0,reset=37792

Would someone take a look at this for me? I have had someone from Invantive on the phone about this, and know this is a running issue right now, but hope my specfic issue would get fixed, be it because of the known issue or something else.

It is unclear why the lines are so very short in the dashboard card.

However, the headers provide a hint:

Invantive-TotalDurationMsPerDay-RateLimit: limit=14400000,remaining=0,reset=37792

The maximum total duration of 14.400 seconden has been exceeded, as indicated by remaining=0. The rate limit will be reset in 37.792 seconds (10 hours approximately).

It is recommended to follow the progress on a related issue on:

Where can we find these headers in Invantive cloud?

The headers are returned as HTTP headers to the OData-client, and are also displayed on the tab “Phases” of Invantive Bridge Online Monitoring.

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