Data from an account is not loading through

Questions (nl)
1

Data from Exact Online is not being loaded into the database for one specific administration. All other administrations have the same authorisations and rights and do appear in the database. We’ve also checked the API connection, and it’s functioning correctly. We see in Exact Online that the administration is authorised, but the data isn’t coming through. We’ve verified this by querying the database in Invantive itself, but the data for this administration does not come through there either.

2

Regarding which Invantive product is this?

General checks can be found in:

3

Invantive Cloud

4

Thanks!

The advice is to go through the previously mentioned checks.

It is often useful to search for the division code in the contents of SystemDivisions (directly on Exact for what is there, regardless of the status) and SystemPartitions@DataDictionary to see if there are any messages and if the two sources align.

Keep in mind that not every administration can be processed. For example, administrations outside the service area will appear in SystemDivisions, but cannot be processed within the application itself.

5

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