Itgenboe161 error

Questions
, ,
1

I have tried to increase the timeout and reduce the amount of rows loaded from 900.000 to about 450.000. I keep getting the same error when refreshing in the service

Power BI refresh issue itgenboe161
2

Complete information

Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?

Details can be found by clicking on the download request which represents the issue discussed in this topic.

The download request typically has a SQL-statement with table name visible.

Please leave at least the following data visible from both columns:

  • the title bar with the request ID,
  • the status code, network size, path and times in the left column,
  • the error code and error message at the very bottom of the left column,
  • the entire right column including the SQL statement, table name and parameter values.

For example:

image
image1474×640 49.6 KB

Verify correct server and user

Check carefully that you are logging into the Bridge Online website that is also used from Power BI and with the same user name. You will only see the requests from the Invantive Cloud user you are logging into the website with.

There are four servers in use:

  • bridge-online.cloud
  • app-online.cloud
  • bridge-online.invantive.com
  • app-online.invantive.com

You can see the server used in your script or source code of reporting.

Verify correct request and details

Please make sure to select the request to display the details. Only one single request should be visible in the screenshot.

Also check carefully that the request has a path with odata4 or apps. Other requests are in general non-relevant for this purpose.

Error message and tips per email

In addition, the Invantive Cloud user who has the error message will usually receive on his email address an email with an error message and tips if there is an error message in Power BI, Power Query, Azure Data Factory, Qlik or Tableau.

Advice is to check the affected user’s spam for such emails sent from support@invantive.com.

3

image
image2628×1248 197 KB

4

It concerns a download of 27 companies with approximately 800K transactions or more returned within 7 minutes.

Does the problem also occur when using Power BI Desktop?

What type of Microsoft Power BI plan is being used?

5

No it works in PowerBI Desktop and a PowerBI Pro license is used

6

For volumes above 500.000 rows (approximately) is recommended to use Power BI Premium per User to circumvent limitations of PowerBI.com compared to Power BI Desktop.

See for instance (Dutch):