Itgeneor012 on first step of database sync, SQL error in divisions query

Questions
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1

We are experiencing a persistent error on one of our Invantive Cloud databases. The database acme-exact-online-5 fails on the very first sync step (divisions) with error code itgeneor012. No steps complete successfully — the error occurs immediately when querying divisions.

Error message returned:



OData error 500: {"error":{"code":"itgeneor012","message":"Eine SQL-Anweisung wurde mit einem Fehler ausgeführt. Bitte korrigieren Sie die SQL-Anweisung wie sie in den Systemmeldungen auf Invantive Cloud zu sehen"}}

What we know:

  • Database name: acme-exact-online-5

  • Failing step: divisions (first step — nothing else runs)

  • Error persists across multiple days and multiple retry attempts

  • Other databases on the same Invantive Cloud account (e.g. acme-exact-online-2, -3, -4, -6) sync successfully

  • The Exact Online OAuth connection for this database is valid and active

Questions:

  1. Can you check the Invantive Cloud system messages for database acme-exact-online-5 to see which SQL statement is failing?

  2. Is there a known issue with this specific database configuration that could cause itgeneor012 on the divisions query?

  3. Could this be related to a missing or misconfigured datacontainer for this database?

2

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