Upon log on, one of the following errors may occur:
itgenlic728: The subscription plan ‘SUBCMEA02’ of ‘…’ does not allow access to Exact Online subscriptions of accountants.
or
itgenlic727: The subscription plan ‘SUBFPALL’ of ‘…’ does not allow access to Exact Online subscriptions of entrepreneurs.
The product code may be different from SUBCMEA02 or SUBFPALL. This topic helps you understand the background of this error and how to solve it.
The itgenlic728 occurs when a user with an Invantive subscription targeted to entrepreneurs tries to log on to an Exact Online subscription specifically meant for use by an accounting firm. The itgenlic727 occurs when a user logs on to an Exact Online subscription specifically meant for use by entrepreneurs (“zelfboekende ondernemer”) using an Invantive subscription targeting accounting firms.
Invantive subscriptions differ in terms and conditions for accountants and entrepreneurs. For example, standard accounting subscriptions do not pose a limit in number of users, whereas entrepreneurial subscription do allow the direct use of Invantive SQL. To make things even more complex, most accounting subscriptions are targeting accounting firms with over 1.000 eligible companies (50+ employees). These are accounting subscriptions which actually allow the direct use of Invantive SQL.
A number of checks are done upon logon given the different markets and available components.
Resolve itgenlic728: entrepreneur Invantive subscription with Exact Online accounting subscription
In case of an itgenlic728, the Invantive user should contact the Exact Online subscription owner, typically the main user within the company. This main user can inform the Invantive user whether the company has an Exact Online subscription for accounting firms or for entrepreneurs.
In case the company is a not an accounting firm, it may still have acquired an Exact Online subscription for accountants from Exact. For example, many companies with dozens or more of subsidiaries or many small foundations can be granted an accounting license. If so, please contact Invantive. When checked upon, the product code SUBCMFA02 may replace the original product SUBCMEA02. The product code SUBCMFA02 enables an entrepreneur to use an Exact Online accounting subscription, without changing functionality or pricing model.
Resolve itgen727: accounting Invantive subscription with Exact Online entrepreneur subscription
In case of an itgenlic727, the Invantive user should contact the Exact Online subscription owner, typically the main user within the company. This main user can ask the entrepreneur to grant access to their Exact Online company data to the accounting firm using standard collaboration features of Exact Online between accountant and company.
In case the accounting firm is not the accountant creating the regulatory reports, an OEM subscription is available which allows accounting firms to handle data with Exact Online data of 3rd parties.
Please note that up to version 20.1.448 an itgen727 can be raised when an accountant assigns only privileges on Exact Online companies to an app. Mistakingly, Invantive SQL will detect this as entrepreneur use. This issue has been fixed starting 20.1.448.
itgenlic528: An Exact Online subscription for accountants can not be used with this Invantive software subscription
This error is the 20.0 variant of itgenlic728. Please read above with itgenlic728.