Itgenoac023 & itgenboe646

Questions (nl)
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1

We are once again at a standstill with the Exact loading procedures, which seems like the same problem as last week (see Itgenoac023 Melding Invantive Credentials Server).

On Friday, we changed the password, and after that, everything went well but not anymore. How is this possible?

2026-09-21 09:24:59.436 Error itgencun016: Error itgenoac023: A connection could not be established to the database ‘xxxxxx’.
The connection to the Invantive Credentials Server could not be established within 3 tries spread across 120.0432976 seconds for the database segment ‘xxxxx-exact-online’.
The operation has timed out.
https://credentials.invantive.com
2026-09-21 09:25:01.449 Error itgenoac023: System.Net.WebException
ValidationException
ValidationException

3

Time of last successful data load: 2026-09-19 19:41:24.56

After that, nothing works anymore.

Email received from Invantive: Sent: Saturday, 19 September 2026 19:19

4

Release 26.0.301 of Invantive Credentials Server has now been put into production. The actual error message should now be visible on Invantive Data Hub.

Which one is it?

Please provide the full details including the error code, message, and other fields such as the natural key.

5

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