Itgenuty726 /TimeoutException bij aanmelden via Invantive Credentials Server

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1

GIsteren een consult gehad, Toen we afsloten deed alles het maar, nu hebben we de volgende melding bij het opstarten van de bat file:

t2026-07-09 08:50:48.085 Information itgencun014: Invantive Data Hub Multi-Platform (26.0.167-PROD+5985)
2026-07-09 08:50:48.085 Information itgencun015: (C) Copyright 2004-2026 Invantive Software BV, the Netherlands. All rights reserved.
2026-07-09 08:50:48.085 Information itgendhb028: Logging started to log file 'd:\\jobs\\log\\eol2mss-202607.log'.
2026-07-09 08:50:48.085 Information itgendhb038: Invantive Data Hub Multi-Platform (26.0.167-PROD+5985)
2026-07-09 08:50:48.085 Information itgendhb039: (C) Copyright 2004-2026 Invantive Software BV, the Netherlands. All rights reserved.
2026-07-09 08:50:48.192 Information itgendhb023: SQL Script File: d:\\jobs\\sql\\eol2mss - Mutaties.sql
2026-07-09 08:50:48.194 Information itgendhb029: Log File: d:\\jobs\\log\\eol2mss-202607.log
2026-07-09 08:50:48.195 Information itgendhb066: License Contract Code: L802053635
2026-07-09 08:50:48.207 Information itgendhb080: itgen_license_type: Invantive License Service
2026-07-09 08:50:48.207 Information itgendhb076: License Key ID: 41265
2026-07-09 08:50:48.208 Information itgendhb067: Licensee: ACME
2026-07-09 08:50:48.208 Information itgendhb070: Licensor: Invantive B.V.
2026-07-09 08:50:48.209 Information itgendhb033: OS Log On Code: ACMEadmin_JohnD
2026-07-09 08:50:48.210 Information itgendhb034: Machine: ACME-AP01
2026-07-09 08:50:48.210 Information itgendhb279: Microsoft.net Version: .NET 10.0.5
2026-07-09 08:50:48.211 Information itgendhb276: IIID: 567d8e99-3839-3121-4cac-621095d70603
2026-07-09 08:50:48.211 Information itgendhb275: Session ID: 21915E3C5C7709103B6C00640F4965A9
2026-07-09 08:50:48.214 Information itgendhb035: Current Directory: D:\\Jobs\\batch
2026-07-09 08:50:48.214 Information itgendhb073: Product Installation Configuration File: C:\\Users\\ACMEadmin_JohnD\\Invantive\\Prd\\Invantive Data Hub Multi-Platform\\Inst\\Data Hub Multi-Platform\\product-installation-user.settings
2026-07-09 08:50:48.215 Information itgendhb074: Product Configuration File: C:\\Users\\ACMEadmin_JohnD\\Invantive\\Prd\\Invantive Data Hub Multi-Platform\\product-user.settings
2026-07-09 08:50:48.216 Information itgendhb075: Global Configuration File: C:\\Users\\ACMEadmin_JohnD\\Invantive\\user.settings
2026-07-09 08:50:48.216 Information itgendhb227: User Name: John Doe
2026-07-09 08:50:48.217 Information itgendhb228: User Email Address: redacted
2026-07-09 08:50:48.217 Information itgendhb229: User Phone Number: redacted
2026-07-09 08:50:48.218 Information itgendhb030: Database: ACME\\eol2mss
2026-07-09 08:50:48.219 Information itgendhb203: Logging on
2026-07-09 08:50:48.377 Information itgencmr138: Opened service data container 'OAuthHeadless'.
2026-07-09 08:50:48.379 Information itgencmr138: Opened service data container 'InvantiveProducer'.
2026-07-09 08:50:48.380 Information itgencmr138: Opened service data container 'InvantiveOAuthCredentialsServer'.
2026-07-09 08:50:48.381 Information itgencmr138: Opened service data container 'TeamViewer'.
2026-07-09 08:50:48.382 Information itgencmr138: Opened service data container 'KeePass'.
2026-07-09 08:50:48.383 Information itgencmr138: Opened service data container 'Mail'.
2026-07-09 08:50:48.385 Information itgencmr138: Opened service data container 'Ossus'.
2026-07-09 08:50:48.386 Information itgencmr138: Opened service data container 'Os'.
2026-07-09 08:50:48.388 Information itgencmr138: Opened service data container 'InMemoryStorage'.
2026-07-09 08:50:48.390 Information itgencmr138: Opened service data container 'DataDictionary'.
2026-07-09 08:50:48.391 Information itgencmr138: Opened service data container 'LastResort'.
2026-07-09 08:50:48.401 Information itgencmr612: Connecting to Invantive Credentials Server.
2026-07-09 08:50:48.412 Information itgencmr456: Connecting to SQL Server (alias mss).
2026-07-09 08:50:48.418 Information itgengpr065: Opening data container 'mss (using credentials)'.
2026-07-09 08:50:48.996 Information itgengpr152: Opened data container 'mss (using credentials)'.
2026-07-09 08:51:18.416 Information itgencmr131: Closed database. (ACME - eol2mss)
2026-07-09 08:51:18.449 Error itgencun016: Error itgenuty726: A connection could not be established to the database 'ACME\\eol2mss'.

The operation has timed out.
2026-07-09 08:51:20.457 Error itgenuty726: System.Net.WebException
ValidationException
at System.Net.HttpWebRequest.GetResponse()
at Invantive.Data.Providers.OAuth.InvantiveOAuthCredentialsServerProvider.GetDatabaseConnectionInfo(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, IProviderManager manager, SerializableCredentialsDataContainer dataContainer, Credentials credentials, String databaseFullName)
at Invantive.Data.ConnectionManager.OpenDataContainerProviderCredentials(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, SerializableDatabase database, SerializableCredentialsDataContainer dataContainer, Credentials credentials, ConcurrentBag\`1 triedProviders, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
at Invantive.Data.ConnectionManager.OpenDataContainerProvider(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, SerializableDatabase database, DataContainer dataContainer, Credentials credentials, ConcurrentBag\`1 triedProviders, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
at Invantive.Data.ConnectionManager.<>c__DisplayClass371_0.<ProviderOpen>b__7(DataContainer, ParallelLoopState pls, Int64)
at Invantive.Basics.ParallelUtility.<>c__DisplayClass4_0\`1.<ForEachWithAggregatedExceptions>b__0(TSource tSource, ParallelLoopState parallelLoopState, Int64 index)
 End of stack trace from previous location --- at Invantive.Basics.ErrorConstants.ThrowOneOrMoreExceptions(GlobalState owner, ExecutionOptions executionOptions, IEnumerable\`1 exceptions)
at Invantive.Basics.ParallelUtility.ForEachWithAggregatedExceptions\[TSource\](GlobalState owner, ExecutionOptions executionOptions, IEnumerable\`1 source, ParallelOptions parallelOptions, Action\`3 body, Boolean shuffle, Boolean useCancellationTokenFromExecutionOptions, Boolean keepGoingOnError)
at Invantive.Data.ConnectionManager.ProviderOpen(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
 End of stack trace from previous location --- at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
at Invantive.Data.ConnectionManager.Open(GlobalState owner, ExecutionOptions executionOptions, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
at Invantive.Producer.UtilityBaseCore.OpenDatabase(GlobalState owner, ExecutionOptions executionOptions, String databaseFullName, CredentialsContainer credentialsContainer, Boolean ignoreDecryptionErrors, Boolean& decryptionErrorsOccurred)
2026-07-09 08:51:20.488 Error itgencun016: Error itgendhb005: Could not connect to database 'ACME\\eol2mss'. Application will be closed.
2026-07-09 08:51:20.500 Error itgendhb005: ValidationException
at Invantive.Basics.ValidationException..ctor(GlobalState owner, ExecutionOptions executionOptions, String messageCode, String errorMessage, String kindRequest, String localStackTrace, String nk, Exception innerException, Boolean inheri\[..\]

Foutcodes:

  • itgendhb005
  • itgencun016
  • itgenuty726

A connection could not be established to the database ‘ACME\eol2mss’.
The operation has timed out.
System.Net.WebException
ValidationException
at System.Net.HttpWebRequest.GetResponse()
at Invantive.Data.Providers.OAuth.InvantiveOAuthCredentialsServerProvider.GetDatabaseConnectionInfo
…

2

Los van het probleem zal in de volgende 26.0-release een duidelijker melding gegeven worden:

itgenoac023
The connection to the Invantive Credentials Server could not be established within 3 tries spread across 30 seconds.

De timing tussen 08:50:48 itgengpr152 en 08:51:18 itgencmr131 is wel bevreemdend. De drie reguliere pogingen duren zonder timeout al (3 - 1) * 15 = 30 seconden.

Een analist zal kijken of een oorzaak te achterhalen is.

3

Er is een nieuwe release beschikbaar die dit probleem zou moeten oplossen cq. de impact verkleinen. De benodigde wijzigingen zijn beschikbaar vanaf release 26.0.173 en in alle toekomstige BETA versies.

Deze release verbetert het opnieuw proberen verbinden met Invantive Credentials Server. Onverlet het feit dat Invantive Credentials Server geen time-out zou moeten geven, dient Invantive Data Hub in die situatie 3x te proberen in plaats van eenmaal.

Deze nieuwe release is uitsluitend beschikbaar on-premises gebruik en te downloaden vanaf https://download.invantive.com.

4

We hebben de nieuwe versie geïnstalleerd
maar nog steeds dezelfde foutmelding.

5

Volgens de logging krijgt u de volgende melding:

Uw aanmeldcode of wachtwoord is ongeldig. Geef de juiste gebruikersnaam en wachtwoord op.

Gebruikt u bij het aanmelden de aanmeldgegevens van Invantive Cloud? Deze zijn nodig om de aanmeldgegevens voor Exact Online op te halen.

7

Dit is de melding die we in de logfile hebben
2026-07-13 07:55:48.883 Information itgencun014: Invantive Data Hub Multi-Platform (26.0.173-PROD+5992)
2026-07-13 07:55:48.883 Information itgencun015: (C) Copyright 2004-2026 Invantive Software BV, the Netherlands. All rights reserved.
2026-07-13 07:55:48.883 Information itgendhb028: Logging started to log file ‘d:\jobs\log\eol2mss-stamgegevens-202607.log’.
2026-07-13 07:55:48.883 Information itgendhb038: Invantive Data Hub Multi-Platform (26.0.173-PROD+5992)
2026-07-13 07:55:48.883 Information itgendhb039: (C) Copyright 2004-2026 Invantive Software BV, the Netherlands. All rights reserved.
2026-07-13 07:55:48.983 Information itgendhb023: SQL Script File: d:\jobs\sql\eol2mss - Stamgegevens.sql
2026-07-13 07:55:48.986 Information itgendhb029: Log File: d:\jobs\log\eol2mss-stamgegevens-202607.log
2026-07-13 07:55:48.986 Information itgendhb066: License Contract Code: L802053635
2026-07-13 07:55:49.007 Information itgendhb080: License Type: Invantive License Service
2026-07-13 07:55:49.007 Information itgendhb076: License Key ID: 41265
2026-07-13 07:55:49.007 Information itgendhb067: Licensee: Koninklijke Nederlandse Gymnastiek Unie
2026-07-13 07:55:49.008 Information itgendhb070: Licensor: Invantive B.V.
2026-07-13 07:55:49.008 Information itgendhb033: OS Log On Code: KNGUadmin_harriek
2026-07-13 07:55:49.009 Information itgendhb034: Machine: KNGU-AP01
2026-07-13 07:55:49.010 Information itgendhb279: Microsoft.net Version: .NET 10.0.5
2026-07-13 07:55:49.010 Information itgendhb276: IIID: 567d8e99-3839-3121-4cac-621095d70603
2026-07-13 07:55:49.011 Information itgendhb275: Session ID: A1B26C1B452392105B6A94AA32594892
2026-07-13 07:55:49.011 Information itgendhb035: Current Directory: D:\Jobs\batch
2026-07-13 07:55:49.012 Information itgendhb073: Product Installation Configuration File: C:\Users\KNGUadmin_harriek\Invantive\Prd\Invantive Data Hub Multi-Platform\Inst\Data Hub Multi-Platform\product-installation-user.settings
2026-07-13 07:55:49.012 Information itgendhb074: Product Configuration File: C:\Users\KNGUadmin_harriek\Invantive\Prd\Invantive Data Hub Multi-Platform\product-user.settings
2026-07-13 07:55:49.013 Information itgendhb075: Global Configuration File: C:\Users\KNGUadmin_harriek\Invantive\user.settings
2026-07-13 07:55:49.013 Information itgendhb227: User Name: H. Kempers (X)
2026-07-13 07:55:49.014 Information itgendhb228: User Email Address: kempers@kngu.nl
2026-07-13 07:55:49.014 Information itgendhb229: User Phone Number: 06 57429216
2026-07-13 07:55:49.015 Information itgendhb030: Database: KNGU\eol2mss
2026-07-13 07:55:49.016 Information itgendhb203: Logging on
2026-07-13 07:55:49.178 Information itgencmr138: Opened service data container ‘OAuthHeadless’.
2026-07-13 07:55:49.181 Information itgencmr138: Opened service data container ‘InvantiveProducer’.
2026-07-13 07:55:49.182 Information itgencmr138: Opened service data container ‘InvantiveOAuthCredentialsServer’.
2026-07-13 07:55:49.182 Information itgencmr138: Opened service data container ‘TeamViewer’.
2026-07-13 07:55:49.184 Information itgencmr138: Opened service data container ‘KeePass’.
2026-07-13 07:55:49.184 Information itgencmr138: Opened service data container ‘Mail’.
2026-07-13 07:55:49.186 Information itgencmr138: Opened service data container ‘Ossus’.
2026-07-13 07:55:49.188 Information itgencmr138: Opened service data container ‘Os’.
2026-07-13 07:55:49.189 Information itgencmr138: Opened service data container ‘InMemoryStorage’.
2026-07-13 07:55:49.191 Information itgencmr138: Opened service data container ‘DataDictionary’.
2026-07-13 07:55:49.192 Information itgencmr138: Opened service data container ‘LastResort’.
2026-07-13 07:55:49.202 Information itgencmr612: Connecting to Invantive Credentials Server.
2026-07-13 07:55:49.213 Information itgencmr456: Connecting to SQL Server (alias mss).
2026-07-13 07:55:49.220 Information itgengpr065: Opening data container ‘mss (using credentials)’.
2026-07-13 07:55:49.759 Information itgengpr152: Opened data container ‘mss (using credentials)’.
2026-07-13 07:56:00.418 Error itgencun016: Error itgenboe344: A connection could not be established to the database ‘KNGU\eol2mss’.

The basic authentication failed.

The remote server returned an error: (401) Unauthorized.
Please provide the correct credentials.

https://credentials.invantive.com/credentials/kngu-exact-online/api

2026-07-13 07:56:02.431 Error itgenboe344: System.Net.WebException
ValidationException
ValidationException
at System.Net.HttpWebRequest.GetResponse()
at Invantive.Data.Providers.OAuth.InvantiveOAuthCredentialsServerProvider.GetDatabaseConnectionInfo(GlobalState owner, ExecutionOptions executionOptions, SqlExecutionStep sqlExecutionStep, IProviderManager manager, SerializableCredentialsDataContainer dataContainer, Credentials credentials, String databaseFullName)
2026-07-13 07:56:02.458 Error itgencun016: Error itgendhb005: Could not connect to database ‘KNGU\eol2mss’. Application will be closed.
2026-07-13 07:56:02.462 Error itgendhb005: ValidationException
at Invantive.Basics.ValidationException..ctor(GlobalState owner, ExecutionOptions executionOptions, String messageCode, String errorMessage, String kindRequest, String localStackTrace, String nk, Exception innerException, Boolean inheritMessageCodeWhenPresent, Nullable1 uid, Nullable1 isRecoverable, String poolIdentityId, String url, Nullable`1 partyUid, String partitionCode, String tableName, String parameter1, String parameter2, String parameter3, String parameter4, String parameter5, String clientId)
at Invantive.Producer.Data.Hub.QueryEngine.Run(GlobalState owner, ExecutionOptions executionOptions, String arguments)
at Invantive.Producer.Data.Hub.Program.Main(String args)
at Invantive.Producer.Data.Hub.QueryEngine.Run(GlobalState owner, ExecutionOptions executionOptions, String arguments) in c:\smoke\ws-26.0\Invantive.Data.Hub\src\Invantive.Producer.Data.Hub\QueryEngine.cs:line 613
2026-07-13 07:56:02.469 Error itgendhb005: Could not connect to database ‘KNGU\eol2mss’. Application will be closed.

For support go to https://forums.invantive.com.

2026-07-13 07:56:02.470 Information itgendhb219: End program execution with exit code 5.
2026-07-13 07:56:02.471 Information itgendhb068: Program finished on 7/13/2026 7:56:02 AM.
2026-07-13 07:56:02.471 Information itgendhb037: Logged 48 messages.

De vraag is door aanpassingen van Guido afgelopen woensdag welke user moeten we nu gebruiken
We hebben meerdere users nu.

8

Elke willekeurige service account-gebruiker kan gebruikt worden voor het aanmelden.

10

Het emailadres genoemd in de ondertussen verwijderde post is geen service-account (deel svp geen vertrouwelijke informatie via het forum).

Zie Invantive Cloud - Users voor een lijst van alle accounts, inclusief service-accounts.

11

Het tweede account is het service account dat ik bedoelde, willen jullie deze resetten ?

12

Kunnen we morgen ochtend telefonisch contact hebben
we willen beide het zelfde maar worden verkeerd begrepen.

13

Er lijkt iets niet helemaal goed te gaan met het service account. Daar wordt op dit moment aan gewerkt.

14

Het probleem lijkt nu opgelost. Het account is goed gekoppeld. Kunt u svp nogmaals proberen?

15

Het is opgelost. Alles draait weer.

Wat is de oorzaak dat het account verkeerd gekoppeld was?
Kunnen jullie dat achterhalen ?

16

Waarschijnlijk is het een menselijke fout geweest in vastlegging in een van de backoffice-systemen gedurende een kort consult. Het aanmeld-account was wel gekoppeld aan de juiste organisatie, maar niet aan de juiste gebruiker.

17

Dit topic is 3 dagen na het laatste antwoord automatisch gesloten. Nieuwe antwoorden zijn niet meer toegestaan.