Nmbrs.Views.VariableHourComponents@nms - refresh error after 5 minutes

My nmbrs connector for Power BI takes a long time to refresh in Power BI desktop but (usually) completes eventually. However, when publishing it to Power BI Service I often receive the below error during the scheduled refresh. Do you have any advice as to why this happens and how I can overcome this?

DataSource.Error:
OData:
Request failed:
The underlying connection was closed:
An unexpected error occurred on a receive…
DataSourceKind = OData.
DataSourcePath = https://bridge-online.cloud/acme-nmbrs/odata4/Nmbrs.Views.VariableHourComponents@nms.
The exception was raised by the IDataReader interface.
Please review the error message and provider documentation for further information and corrective action.
Table: Nmbrs_Hours_Components.

Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?

Details can be found by clicking on the download request which represents the issue discussed in this topic.

Please leave at least the following data visible:

  • the title bar with the request ID,
  • the status code, network size and times in the left column,
  • the error code and error message at the very bottom of the left column,
  • the entire right column.

Thanks for your response.

I read the article where it says “…only requests from the current user are visible”. When accessing the Bridge Online Monitoring it prompted me to log in; I logged in with my current details as the initial setup was done by me using this account. However I don’t see anything in the logs there, seemingly only my own activity in the portal.

Am I doing something wrong?

No, you are not doing anything wrong: the visible requests are indeed only the requests of your user account as specified.

Please determine what user account is used when the error occurs and add the information from that request.

The error occurs only in Power BI Service using the scheduled refresh functionality (once per day).

The connection in invantive is set up in my account, but the nmbrs credentials from a colleague as nmbrs needed to associate an authorization key etc to an account with enough access. Initially I thought that I should then try logging into the Bridge Online Monitoring using their credentials but, perhaps obviously, didn’t exist.

Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?

Details can be found by clicking on the download request which represents the issue discussed in this topic.

Please leave at least the following data visible:

  • the title bar with the request ID,
  • the status code, network size and times in the left column,
  • the error code and error message at the very bottom of the left column,
  • the entire right column.

(Pictures removed since not relevant and containing sensitive data)

I’ve attached screenshots from what I can see. I didn’t receive the error today so perhaps they are not so useful today.

Once the problem reoccurs or is reproducible please add the information. Once added, an analyst will help you.

The error occurred again this morning. See attached screenshots.

itgenboe161
De gegevensdownload werd geannuleerd na 5 minuten, 25 seconden, waarschijnlijk door de gebruiker.
Optimaliseer uw query zoals beschreven op …
(…/odata4/Nmbrs.Views.VariableHourComponents@nms)

HTTP status: 499
Row returned: 3090
Table: Nmbrs.Views.VariableHourComponents@nms
Request ID: 0HN7J4T0GKV41:00000001

And in case the ‘Phases’ tab is more useful:

It is recommended to follow the suggestions on How to resolve an itgenboe147 or itgenboe161 message: The data download was cancelled.

OK thanks, I will try some of the options.

I had already implemented the suggested improvement to change the default timeout but that wasn’t enough. There are also no null values in the table where I am getting the error so i assume the improvement to skip null values will not do much. I’ll see what other improvements I can try.

The null values and other problems are a typical cause leading to Power BI canceling all downloads, whatever progress made.

It is recommended to first fix all other issues and/or to check that the URL seen in Bridge Online works in a browser like Google Chrome.

I have implemented some of the recommendations for the affected views (Nmbrs.Views.VariableHourComponents@nms / Nmbrs.Views.FixedHourComponents@nms.

In Power BI desktop the refresh is indeed significantly quicker.

However in Power BI Service (Premium Per User) I am receiving a different error code: itgenboe241.

Any ideas?