Recently can't open Jira service desk issues anymore from PowerBI, have they moved or changed?

[zd6p]

Recently can’t open Jira Service Desk issues anymore from PowerBI.

Have they moved or changed?

I get the error:

DataSource.Error:
OData:
The required instance annotation ‘odata.context’ was not found at the beginning of a response payload.
Details:
DataSourceKind=OData
DataSourcePath=https://bridge-online.cloud/acme-jira-service-desk/odata4/JIRA.Core.IssuesByJql@jsd

[forums]

Complete information

Is it possible to add a (anonymized) screenshot of the request details in Invantive Bridge Online Monitoring as described in More insight with new Bridge Online Monitoring?

Details can be found by clicking on the download request which represents the issue discussed in this topic.

The download request typically has a SQL-statement with table name visible.

Please leave at least the following data visible from both columns:

• the title bar with the request ID,
• the status code, network size, path and times in the left column,
• the error code and error message at the very bottom of the left column,
• the entire right column including the SQL statement, table name and parameter values.

For example:

Verify correct server and user

Check carefully that you are logging into the Bridge Online website that is also used from Power BI and with the same user name. You will only see the requests from the Invantive Cloud user you are logging into the website with.

There are four servers in use:

• bridge-online.cloud
• app-online.cloud
• bridge-online.invantive.com
• app-online.invantive.com

You can see the server used in your script or source code of reporting.

Verify correct request and details

Please make sure to select the request to display the details. Only one single request should be visible in the screenshot.

Also check carefully that the request has a path with odata4 or apps. Other requests are in general non-relevant for this purpose.

Error message and tips per email

In addition, the Invantive Cloud user who has the error message will usually receive on his email address an email with an error message and tips if there is an error message in Power BI, Power Query, Azure Data Factory, Qlik or Tableau.

Advice is to check the affected user’s spam for such emails sent from support@invantive.com.

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This question was automatically closed after at least 1 week of inactivity after a possible solution was provided. The last answer given has been marked as a solution.

Please ask a new question via a separate topic if the problem occurs again. Please include a link to this topic in the new question by pasting its URL into the text.